Sol y Vera Magaluf Apartments privacy policy

Privacy Policy

Please read this policy carefully. It contains important information about the processing of your personal data and the rights recognized by current regulations.

We reserve the right to update our privacy policy at any time due to business decisions, as well as to comply with possible legislative or judicial changes. If you have any questions or need clarification regarding our Privacy Policy or your rights, you can contact us through the channels listed below.

In general, the fields marked as mandatory in our forms must be completed in order to process your requests.

1. Who is responsible for processing your data?
The entity responsible for processing the personal data collected on this website is SOL Y VERA S.L.U., located at Av. S’Olivera nº 5 Local 23, 07181 Magaluf, Illes Balears, Spain, and email solyvera@solyvera.com.

2. For what purposes will we process your data, and on what legal basis?
Processing and managing reservations:
We process the following categories of data, provided by the reservation holder, to manage and prepare their stay at our hotel:

Identification data (name, surname, and ID/NIE/passport) and contact details (address, email, and phone number).
Reservation details (stay dates, number and age of guests, and services included in the reservation).
The data from transactions carried out on the website will also be processed for accounting and administrative management purposes and to comply with our legal obligations in accounting and taxation.

These processes are necessary for the execution of the contract or for the application of pre-contractual measures requested by the client.

Managing customer and user relationships:
We process the data that our customers and users provide in their inquiries and in subscription, reservation, newsletter, contact, and review forms to address their requests, provide contracted services, or manage reservations.

Transaction data from the website will also be processed for accounting and administrative management purposes and to comply with our legal obligations in accounting and taxation.

These processes are necessary for contract execution or for applying pre-contractual measures at the request of the interested parties.

Statistical and quality management purposes:
To assess and manage the quality of our services and products, we process identification and contact data provided by our customers to send them satisfaction surveys. We also generate statistics from aggregated data obtained from transaction data and web browsing data (e.g., IP address, weblogs, visited pages, or actions taken on the website—more details in our cookie policy).

These processes are based on our legitimate interest in evaluating and managing the quality of our services and products. A balance of this interest against your rights and freedoms has been assessed, determining that the processing has a limited impact on privacy, aligns with reasonable user expectations, and does not pose significant threats.

Sending commercial communications and managing mailing lists:
We process the identification and contact data provided by our customers and individuals who subscribe to our mailing lists to send communications about our activities, products, and services.

To manage our mailing lists, we segment recipients based on their market or language. This process involves a simple classification based on objective criteria and does not aim to create commercial profiles, predictions, or behavioral analysis.

These processes are based on the consent you provide. Refusing or withdrawing your consent does not affect the execution of your order or the provision of contracted services.

At any time, you can request to unsubscribe from commercial communications by clicking the designated link in our messages or by sending an email to solyvera@solyvera.com.

3. Who can we share your data with?
Your data will only be shared with third parties when required by law, with your consent, or when your request implies such sharing.

If you use the product and service review feature, the name you provide will be published on the website along with your review. Therefore, we recommend being especially cautious when deciding to post comments or share personal information.

4. How long will we keep your data?
In general, we will retain your data for the duration of your relationship with us and, in any case, for the periods established by applicable legal provisions, such as accounting and tax regulations, and for as long as necessary to address potential liabilities arising from processing.

We will delete your data when it is no longer necessary or relevant for the purposes for which it was collected.

Data processed for our informative and commercial communications will be kept active until you request their deletion.

5. What are your rights?
You have the right to confirm whether we are processing your personal data and, if so, to access it. You may also request the correction of inaccurate data or the completion of incomplete data, as well as request their deletion when, among other reasons, they are no longer necessary for the purposes for which they were collected.

In certain circumstances, you may request the restriction of processing your data. In this case, we will only process the affected data for the formulation, exercise, or defense of legal claims or for the protection of the rights of others.

Under certain conditions and for reasons related to your particular situation, you may also object to the processing of your data. In such cases, we will stop processing the data unless we have compelling legitimate grounds overriding your interests, rights, and freedoms, or for the formulation, exercise, or defense of legal claims.

Additionally, under specific conditions, you may request the portability of your data so that it is transferred to another data controller.

You can revoke the consent you have given for specific purposes without affecting the lawfulness of processing based on consent before its withdrawal. You also have the right to file a complaint with the Spanish Data Protection Agency.

To unsubscribe from commercial processing, you can send an email to solyvera@solyvera.com.

To exercise your rights, you must send us a request by postal mail or email to the addresses indicated in the section “Who is responsible for processing your data?”

You can obtain more information about your rights and how to exercise them on the Spanish Data Protection Agency website: www.aepd.es.